SHIPPING & RETURNS
Shipping & Returns
At OPIRA LUX, we take great pride in the quality and craftsmanship of our demi-fine jewellery. Every piece is carefully inspected before shipment. However, if any issue arises with your order, we are here to make things right swiftly and seamlessly.
Shipping Information
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Processing Time: Orders are processed within 1–2 business days.
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Delivery: We deliver across the United Kingdom. Estimated delivery times and tracking details will be provided at checkout upon dispatch.
Damaged or Defective Items If your item arrives damaged, broken, or defective, you do not need to worry about returning the physical product to us. We will arrange a replacement or full refund right away.
To initiate a claim, please follow these simple steps:
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Contact us at supportopiralux@gmail.com within 14 days of receiving your order.
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Include your Order Number in the subject line.
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Attach clear photos or a short video showing the damaged item, alongside a photo of the original packaging.
Once verified, our customer care team will process your full refund or send a free replacement immediately—no return shipping required.
30-Day Cancellation & Return Right (UK Compliance) In accordance with UK Consumer Contracts Regulations, you have the right to cancel or return your order within 30 days of receipt.
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Condition: Items must be unworn, in their original condition, and packed in their original OPIRA LUX packaging.
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Hygiene Notice: For hygiene reasons, earrings cannot be returned unless they arrive defective or damaged.
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How to Request: Email our support team with your order details, and we will guide you through the process.
Need Further Assistance? Our support team is dedicated to providing you with an exceptional shopping experience. If you have any questions regarding your order, feel free to reach out to us at supportopiralux@gmail.com.